Where we work

Private Orders

You must be of legal drinking age and reside in the Province of Ontario to order and receive
wine. AGCO rules require that wines can only be ordered in full case quantities as shown and
mixed cases are not allowed.
non-refundable deposit is required at time of placing a Special Private Order, as determined by
the LCBO. Please allow 10-12 weeks for delivery of Special Orders. You must accept delivery
of Private Orders within 30 days of arrival in the LCBO warehouse.

We recognize that you may prefer to taste a wine before ordering a full case. Heritage Cellars also participates in large public tasting events like the Toronto Wine and Cheese Show, Trade
commission tastings, as well as smaller invitation-only events throughout the GTA.
When you are ready to place an order, the LCBO requires that we collect and submit your name,
address, and telephone number. If you have placed an order through the LCBO consignment
program before, and have been assigned an LCBO customer number, that can also be supplied
on the Order Form.

When we receive your Order Form we will call to confirm the order and to arrange a convenient
delivery date and time.

Pricing
Prices shown are for orders processed on your behalf through the consignment and private order
programs of the LCBO Private Ordering Specialty Services Department and include the LCBO
price and the Heritage Cellars Business Operations Fee. GST and bottle deposits are extra. Prices
shown for wines available in Vintages include GST and bottle deposit.
Licensees are entitled to discounts as determined by the LCBO. Please contact us for a current
licensee price list.
Prices are subject to change without notice due to LCBO pricing policies and currency
fluctuations. The LCBO price, and how it is determined, is available on request.
Delivery and Payment
All orders are COD. Delivery is included for customers within the GTA, and charges may apply
to customers outside of the region. If the product is in stock, orders can usually be delivered
within seven business days.
Heritage Cellars accepts Visa, E-transfer, PayPal, and Cash payment. Personal and business
cheques will be accepted with prior approval. Once we have received your online order form we
will contact you to make arrangements for payment and delivery.
Orders must be signed for when received, and cannot be left unattended. The person signing the
order must be of legal drinking age in the Province of Ontario, and cannot appear intoxicated.

Returns
Approved returns are subject to LCBO rules and conditions as well as LCBO re-stocking fees.
Heritage Cellars Business Operations Fees are not refundable in returned stock.
Corked or otherwise defective wine will be exchanged only if the bottle, including the defective
wine, is returned to Heritage Cellars within the allowable timeframe set out by the LCBO.
Privacy
Heritage Cellars collects only as much information as is required by the LCBO to complete the
order. We do not make financial transactions online, therefore, there are no Web-based security
concerns. Your e-mail address is not required to place an order; however, we hope you include it
in order to facilitate future communications regarding delivery and to keep you informed as to
future offers. Under no circumstances will any of your personal information be sold or given to
any other agency, business, or individual.